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ITIL® Intermediate CSI Certification Training

Course Information

Start DateAnytime
End Date3 Month Access
ModeSelf-Paced E-Learning
Fee$699 (excluding GST)
Contact6720 3333 (Ms. Felicia) training.aventis@gmail.com
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Course Overview

The ITIL Intermediate CSI course provides a complete management-level overview of continual service improvement and all of its related activities. This training will showcase your ability to apply the principles, methods, techniques, and best practices of metrics-driven continual improvement within the ITIL service lifecycle.

This self-paced E learning course is done in partnership with SimpliLearn.It consists of a few videos that will take approximately 6 hours in total to finish the course. Upon successful completion of the ITIL Intermediate CSI online course, you will receive a completion certificate from SimpliLearn and Aventis that will be able to enhance your portfolio.


The main target group for this qualification includes, but is not restricted to, Chief Information Officers (CIOs), Chief Technology Officers (CTOs), service designers, IT architects, IT planners, IT consultants, IT audit managers, and IT security managers.


The ITIL Intermediate exam is governed by APMG, EXIN and CSME. Before taking the exam, the candidate should take the training with an accredited training organization.

Course Content

Learning Unit 00 – Introductory Lesson

Learning Unit 01 – Introduction to Continual Service Improvement

Learning Unit 02 – Continual Service Improvement Principles

Learning Unit 03 – Continual Service Improvement Processes

Learning Unit 04 – Organizing for Continual Service Improvement

Learning Unit 05 – Organizing for Continual Service Improvement

Learning Unit 06 – Technology Consideration

Learning Unit 07 – Implement Continual Service Improvement

Learning Unit 08 – Challenges Critical Success Factor and Risks

Learning Unit 09 – Summary Case Studies Exam Preparation and Directed