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May 2021

Master the Power of Listening and Communicating: Handling Disagreements and Divergent Opinions

Course Information

Start Date28 May 2021, Friday
End Date28 May 2021, Friday
Time09:00 am to 05:00 pm
VenueConcorde Hotel OR Holiday Inn Orchard City Centre
Fee$600 (Excluding GST)
Contact6720 3333 (Ms Rina) training.aventis@gmail.com
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Power of Listening in Communication


From time to time, tough conversations are a necessary part of good conversations. To have a difficult conversation successfully, it is crucial to have skills to exchange ideas effectively, disagree healthily, innovate creatively, be productive, and get things done!

This course examines critical skills to address the difficult conversations that you and people working around you need to have. It highlights factors that make tough topics difficult, why we avoid them and what the consequences are. It will give you the confidence to recognise, plan for and manage these conversations. You will also have the opportunity to practice using specific language and body language to overcome emotional or challenging behaviours during the conversation.

Learning Outcomes

By the end of the workshop you will be able to:

  • Connect listening to rationale attachments during disagreements
  • Listen to high context and low context communication differences of parties involved
  • Determine your current situation with the Johari Window
  • Create a third story to highlight and resolve areas of contention objectively
  • Generate value from insights of divergent opinions
  • Utilize the Logical Levels of Questioning to break impasse
  • Examine ways to acknowledge feelings and emotions
Who Should Attend?

This workshop is targeted for professionals who need skills to engage with people who are difficult to understand. This course is also examines strategies to communicate with people who are passionate about a topic about which we have opposite point of view

  • Presentation and discussion
  • Case studies
  • Role plays
  • Individual exercises
  • Group activities
  • Videos
Raving Testimonials

“It has been an incredibly good learning experience for me. The modules covered in the training has made me aware of the areas I needed to improve such as high context and low communication. The course provided tools and simple solutions to work on and has immediately improved my listening skills. I am confident that I will see more benefit in the future as I start applying the techniques and rules learned in this course.” Dennis Quek, DBS bank.

“I have been looking for ways to improve the way I communicate with my team. The one key takeaway that I am going to take with me is a better understanding of the differences in communication styles. Additionally, during the workshop, I was able to  see improvements in my understanding and ability to work more collaboratively with the application of The Third Story.” Lisa Miles, MOE

Meet the Industry Expert: Ms Sandra Daniel

Sandra Daniel has a distinguished career as a Training Facilitator which spans over 2 decades. She specializes in communication strategies and emotional intelligence to drive behavioural change in organisations. She has coached and trained clients from diverse organisations and industries namely, government services, banking, manufacturing, education, insurance, hospitality, sales as well as manufacturing and insurance.

Sandra an ACTA Certified Trainer who holds a Master of Science in Training and Human Resource Management from University of Leicester. At a professional level, she is a Licensed NLP Coach and Master Practitioner (American Board of NLP), Certified Advanced Behavioural Analyst, DISC Accredited Administrator, Certified Enneagram Coach, Certified in ETaC and ESaC, Lean Six Sigma Master Black Belt, Certified Facilitator in Design Leadership and Design Thinking, a Certified SCRUM Master and LEGO® SERIOUS PLAY® Certified Facilitator

She regularly contributes articles on management, communication, and learning skills to Straits Times Recruit. To date, Sandra has authored and co-authored several books namely, How to Think Critically with Sun Tzu Art of War Stratagems, Impactful Academic Writing, Extremely Busy People’s Guide to Read Faster and Memorize Better and Think Clearer.

Workshop Outline: What Would be Covered in this Popular and Result Oriented Workshop

MODULE ONE: Recognizing Your Preferred Communication Style(s)

  • High Context Communication
  • Low Context Communication
  • Context is everything: What is said and what is inferred
  • Unconstructive Communication   


MODULE TWO: Create the Right Mindset

  • Thomas Kilmann’s Responses
  • When Conflict is Within You, Not Between You
  • Jumping into Conclusions
  • The Emotional Brain vs The Rational Brain
  • Increase value for better performance
  • Finding a Purpose Before Communicating
  • Opening the Conversation
  • Understand your Current Situation: Johari Window
  • Compare Value Lists
  • Praising Contributions: Inherent Abilities vs Effort


MODULE THREE: Breaking the Impasse

  • Creating the third story
  • Solving Problems Collaboratively
  • Logical Level Questions to Get Unstuck


MODULE FOUR: Outsmarting a manipulator

  • Hidden Agendas
  • Unmasking the Face


MODULE FIVE: The Power of Assertiveness

  • Aggressiveness Posing as Assertiveness
  • Passiveness Posing as Assertiveness
  • Equation for Assertiveness
  • Handling Criticisms
  • Broken Record
  • Fogging
  • Workable Compromise
  • Developing an Assertive Tone