High Impact Supervisor & Manager Skills for New Managers
Your Challenge: How to Effectively Delegate and Lead your Team to Achieve organizational goals and operational deadlines
Managing people is one of the most demanding yet rewarding skill set you can have. Many newly promoted managers and supervisors failed to transit from a high-performance individual into an effective team manager. Alarmingly, the latest Survey by CareerBuilder shows that close to 60% of new managers and supervisors receive no formal management training and are ill-prepared for the new challenges and roles without proper guidance.
Our Solution: A Step by Step Roadmap to Setting Clear Expectation and Effective Communication Techniques.
There is more to being a manager or supervisor than longer hours and greater responsibility. Becoming a manager is a whole new role and demands a new mindset and new skill sets. Having people report to you means additional demands on your time as well as operational challenges.
- Lead by understanding the different roles and responsibilities of a Manager
- Clearly set and communicate performance goals for optimal results
- Learn how can you express yourself clearly and apply active and empathetic listening
- How to identify team members’ strengths and weaknesses through coaching, constructive feedback sessions and performance reviews
- Delegate to create more value and become a multiplier of talents
- Recalibrate relationships with senior leaders, your peers, and other important stakeholders
- Earn the Trust and Support of the team by resolving operational issues and conflicts transparently
Key Takeaways - Take charge of your role and achieve results fast!
- Understand your role as leader and the qualities your team desires
- Appreciate the power of contrarian leadership
- Assess where you stand on a number of key leadership qualities
- Discover how much value you add and how to create more
- Learn how, why, and what to delegate to make the most of your time and develop others
- Assess your potential as a multiplier of talents
- Develop empathetic listening skills
- Learn how to give praise and feedback to motivate and elicit peak performance
- Be Inspired!
Who will benefit most from this seminar?
- Aspiring and soon-to-be-promoted supervisors
- Newly appointed team, work group, and project leaders
- Experienced supervisors with little or no formal supervisory training
- Supervisors and managers with less than one year’s experience
- Presentation and discussion
- Interactive sessions
- Individual exercises
- Group activities
- Personal assessments, reflection, and action planning
“I enjoy the analogies that David shares. Great videos shared to get participants thinking. The course is recommended for newly appointed supervisors or managers.” Yvonne, Assistant Manager at SPD
“David knew the methodology well and kept us entertained throughout the course! Vital topics were captured. Loved the session!” Ms. Razeena, C.S Manager
“Trainer is very engaging with the class. I think this course would be quite beneficial for anyone with supervisory roles.” Yeu How, Chemist at Marchwood Laboratory Services Pte Ltd
“he is knowledgeable and incorporates lots of real-life examples to explain his points. Also humourous. The portion on how to do performance review with staff is very helpful.” Erni, Manager at NLB
“David is knowledgeable and there are applicable tools/strategies which we can use to become a better manager. Good tips for new managers. ” Siu Ling, Head – Therapy Hub Children Services at SPD
“Facilitator did an excellent job sharing his knowledge. Activities were well planned and interesting. I learnt a lot!” Kavita, Manager at NLB
Organizational Coach: Mr. David Goldwich
David Goldwich is a “reformed” lawyer who is committed to helping people get what they want by teaching them how to be assertive, compelling, and persuasive communicators.
An engaging and provocative speaker, David uses humor and stories gathered from his own experience as a lawyer, businessman, and father to help people reach breakthrough changes in their personal and professional lives. David has developed his own simulations, role plays, skits, and interactive sessions, which he uses to help participants learn and improve critical skills and behaviors.
David is the author of five books and hundreds of articles on communication, negotiation, developing confidence and assertiveness, and other business topics. He has MBA and JD degrees from American universities and practiced law in the United States for more than ten years.
David has conducted his training workshops for banks, tech companies, and other organizations and government agencies in the US, India, China, Singapore, Malaysia, and throughout Asia Pacific. He has been living in Singapore since 1999.
1. The Leader’s Role
A brief history of management
Manager, leader, boss, and coach
Characteristics of a great leader
The Big Picture of Everything
Are you a Multiplier?
Google’s secret sauce: Nuggets from the data mine
2. Asserting Yourself in Your New Role
The Window of Opportunity: First impressions
Vitamin C – Confidence
Vitamin A – Assertiveness
Vitamin E – Enthusiasm
The trust equation
3. Delegating to Create Value
How do you spend your time?
Hey manager, do your job!
What to delegate
How to delegate
4. Communicating with Your Team
Active vs. Empathetic listening
Language matters: Tone, toss backs, yes but, and the pointed why?
Magic questions for performance review
5. Your Action Plan