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Dec 2020

Essential EQ Tactics for Dealing with Challenging People

Course Information

Start Date14 Dec 2020, Monday
End Date14 Dec 2020, Monday
Time09:00 am to 05:00 pm
VenueConcorde Hotel Singapore 238840
Fee$588 (Excluding GST)
Contact6720 3333 (Ms Rina) training.aventis@gmail.com
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LIVE Stream

Course Schedule

29 Jul 2020 (Wed) Confirmed Run

21 Oct 2020 (Wed) Confirmed Run

14 Dec 2020 (Mon)

(Click on the dates above to register online)


Do you dread going to work or having to work together with colleagues who drive you up the wall? Are you surrounded by vicious backstabbers, sneaky idea stealers, lazy whiners, nitpicky control freaks and people who simply have nothing nice to say about you? Have you ever wondered what triggers their negative behaviors and how you can influence their behavioural change?

Learn Effective Techniques to Control Your Emotions, Improve Your Relationships and Deal with Challenging Situations and People

When it comes to happiness and success at work, emotional intelligence (EQ) matters just as much as intellectual ability or IQ. Emotional intelligence helps you to build stronger relationships, succeed at work and achieve your career and personal goals. Building your emotional intelligence can also help you to connect to your feelings, manage stress, turn intention into action, and make informed decisions about the things that matter most to you. Learn more about why emotional intelligence is so important and how you can boost your own EQ by mastering a few key skills.

Keys to Forming Win-Win Relationships at Work

In this result-oriented workshop, You’ll learn skills like managing your non-verbal communication, how to interpret and manage your emotions and balance your optimism and pessimism, using coping methods and relaxation techniques and more. This course will make you more aware of your own thoughts and feelings and as a result improve your ability to interact with others both in the workplace and at home using the 4 key attributes of Emotional intelligence (Self-management, Self-awareness, Social awareness, Relationship management)

Key Takeaways: How to Influence people and Sharpen your EQ skills

This workshop will also show you strategies to defuse explosive situations and manage conflicts. With the right attitude and skills, you will learn to encourage positive, mental change and learn to work professionally with difficult people. By the end of this practical 1 day workshop you will be able to:

  • Learn the Plutchick’s wheel of emotions, feelings and moods
  • Apply the rule of balance when having a sensitive conversation
  • Demonstrate personal competence & confidence when facing challenges
  • Recognize hidden interests to generate options to motivate a behaviour change
  • Rationalize how challenging people think and understand why differences in perceptions occur
  • Evaluate the importance of tone and nonverbal communication when having a difficult conversation
  • Apply assertive communication without burning bridges
  • Communicate with empathy to promote trust
  • Reframe your mind (and the other person’s) with presuppositions
Who Should Attend?

This workshop is targeted for anyone who has to deal with challenging behaviours during daily days and at work

Raving Testimonials

“Sandra is very engaging and is able to explain theories very clearly using simple yet effective examples and analogies.”

Win Nie – Manager at National Healthcare Group Pte Ltd


“Ms. Sandra is very passionate about what she teaches. She does actually bring out the in-depth EQ techniques which can handle the difficult situation that I face at work.”

John Mok – Sales Manager at Synectic Systems (Asia) Pte. Limited


“Sandra is very communicative in her training program. At least now I have gained more understanding of EQ and its impact.”

Judy Teo – The Salvation Army

Meet the Industry Expert: Ms Sandra Daniel

Sandra Daniel is an ACTA-Certified trainer and holds a Master in Science (Training and Development) from University of Leicester. She is a dynamic and entertaining trainer/speaker in areas of communication strategies, leadership management as well as personal and organization productivity.

Apart from being a corporate trainer, Sandra is an adjunct lecturer with SIT, University of Liverpool, NTU and SUSS. She designs, develops and lectures topics on Leadership, Creative and Critical Thinking, Communication Skills, Creative Thinking in Problem Solving and Decision Making and Research Methodologies.

A managing partner of Lateral Solutions Consultancy, Sandra provides a platform for industries to operate within various effective frameworks that integrate growth and success. Her real-world experiences with these clients place her in a better strategic position as a corporate trainer as she stays current on issues to cultivate specific skills and knowledge related to promoting employee development.

Sandra regularly contributes articles on management, leadership, communication skills and effective learning strategies to Straits Times Recruit. To date, Sandra authored and co-authored several books namely, How to Think Critically with Sun Tzu Art of War Stratagems, Impactful Academic Writing and Extremely Busy People’s Guide to Read Faster and Memorize Better and Think Clearer.

Workshop Outline: What Would be Covered in this Popular and Result Oriented Workshop

Module One

  • Identify what triggers your thoughts, feelings, emotions and actions
  • Analyse the outcome of an amygdala hijack in the cortical and sub-cortical regions of the brain
  • Differentiate the primary tenets of emotions, feeling and moods
  • Examine the Plutchick’s wheel of emotions, feelings and moods after an amygdala hijack
  • Evaluate how negative moods infect the environment


Module Two

  • Exercise personal and social competences
  • Apply the rule of balance when having a sensitive conversation
  • Understand the emotional brain and the logical brain
  • Navigate positive emotions to create options in challenging situations
  • Take appropriate steps for fast results
  • Create a path for change in behaviour with a behaviour grid


Module Three

  • Learn how to move from cliqued conversations to powerful influencing strategies for long-term effects
  • Use questioning strategy to identify false beliefs
  • Use empowering words to change mindsets (yours and the other person’s)


Module Four

  • Maintain assertiveness when dealing with deletions, distortions and generalizations
  • Remove anxiety when handling a tough conversation
  • Give negative feedback successfully


Module Five

  • Reframe your mind (and the other person’s) with presuppositions when finding a path to change behaviour